Refund Policy | Void Of Course Moon

Effective Date: September 2025

Brand: Void Of Course Moon

Owner/Administrator: Piotr Siczek (individual entrepreneur, Poland)

1. General Policy

Our products are personalized digital astrology reports created specifically for each customer. Because of their custom-made nature, refunds and returns are generally not available once preparation of your report has begun.

2. EU Consumer Rights

Under EU consumer protection law (Directive 2011/83/EU, Article 16(m)), the right of withdrawal does not apply to:

Digital content that is created individually for the customer.
Products that have been personalized to the customer’s specifications.

By purchasing a report, you acknowledge and agree that you waive your right of withdrawal once we start preparing your order.

3. Exceptions

A full refund will be granted if:

We are unable to deliver your report within 72 business hours after payment.
You accidentally made a duplicate payment (the duplicate will be refunded).
There are technical issues on our side that prevent us from fulfilling your order.

4. How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact us at:
📩 voidocmoon@gmail.com

Include your full name, order details, and reason for your request.
Refund requests will be reviewed within 7 business days.

5. Contact

For questions about this Refund Policy, please contact:
📩 voidocmoon@gmail.com